ACCEPTABLE USE POLICY

This Acceptable Use Policy explains activities that are prohibited when using HI-FI Wi-Fi.

1. LAWFUL USE

Customers must use HI-FI Wi-Fi only for lawful purposes and in compliance with applicable Kenyan laws and regulations.

2. PROHIBITED ACTIVITIES

Customers must not use HI-FI Wi-Fi to:

• Conduct or facilitate illegal activities
• Commit fraud, scams, or identity theft
• Gain unauthorized access to computers, servers, accounts, or networks
• Conduct cyberattacks
• Spread viruses, malware, spyware, or other malicious software
• Attempt to bypass HI-FI authentication or payment systems
• Attempt to obtain unauthorized access to another customer's account or package
• Interfere with, damage, or disrupt the HI-FI network
• Conduct activities that negatively affect other customers' access
• Exploit security vulnerabilities without authorization
• Use the service to distribute content or conduct activities prohibited by applicable law

3. NETWORK ABUSE

Customers must not intentionally consume network resources in a manner that significantly interferes with the service provided to other customers.

HI-FI may take reasonable measures to protect network availability and service quality.

4. SECURITY

Customers must not attempt to circumvent security controls, authentication systems, access restrictions, bandwidth controls, or other technical protections used by HI-FI.

5. ENFORCEMENT

Where HI-FI reasonably believes that a customer has violated this policy, HI-FI may take appropriate action, including:

• Temporarily restricting access
• Suspending a package or account
• Terminating access
• Investigating suspected abuse
• Reporting unlawful activity to the appropriate authorities where required or permitted by law

6. REPORTING ABUSE

If you believe that HI-FI Wi-Fi is being used for illegal activity, fraud, network abuse, or another serious violation, contact us: