TERMS & CONDITIONS

By purchasing, accessing, or using HI-FI Wi-Fi services, you agree to these Terms & Conditions.

1. WI-FI PACKAGES

Each HI-FI package provides the duration, data allowance, speed, number of devices, or other features displayed on the package-selection page at the time of purchase.

Package features may differ depending on the package selected.

2. PACKAGE ACTIVATION

A package is activated after successful payment confirmation.

Where automatic activation is unavailable, the customer may use the "Already Paid?" option and provide the required M-Pesa transaction information for verification.

HI-FI may verify payment before activating access.

3. PACKAGE VALIDITY

Once a package is activated, its validity period continues to run even when the customer disconnects from HI-FI Wi-Fi.

Disconnecting, switching between HI-FI access points, restarting a device, or temporarily leaving the network does not pause or reset the package.

A customer may reconnect during the active validity period without making another payment for the same package.

4. MULTIPLE ACCESS POINTS

Where HI-FI operates multiple access points, an active package may remain associated with the customer's authorized device or account.

Moving between HI-FI access points does not create a new package charge.

5. EXPIRED PACKAGES

Once a package expires, the customer must purchase another package to continue using the service.

6. CUSTOMER RESPONSIBILITIES

Customers must provide accurate information when purchasing or using HI-FI services.

Customers are responsible for keeping their access information secure and must not intentionally allow unauthorized persons to use their account or package.

7. PROHIBITED ACTIVITIES

Customers must not use HI-FI for:

• Illegal activities
• Fraud or scams
• Unauthorized access to computer systems or networks
• Hacking or cyberattacks
• Distribution of malware
• Attempting to bypass authentication or payment controls
• Interfering with other customers' network access
• Abuse of vulnerabilities in the HI-FI system
• Activities that violate applicable Kenyan law

8. NETWORK MANAGEMENT

HI-FI may apply reasonable network-management measures to maintain service quality, security, and availability for customers.

Certain packages may have restrictions relating to speed, data usage, applications, devices, or other network features. Where applicable, these restrictions should be displayed before purchase.

9. SERVICE INTERRUPTIONS

HI-FI may occasionally experience interruptions caused by:

• ISP outages
• Power failures
• Equipment failure
• Network maintenance
• Weather or environmental conditions
• Telecommunications problems
• Other circumstances outside our reasonable control

HI-FI will make reasonable efforts to restore service when interruptions occur.

10. PAYMENTS

All package prices displayed on the HI-FI portal are stated in Kenyan Shillings unless otherwise indicated.

Customers are responsible for confirming the selected package and payment amount before completing a transaction.

11. CHANGES TO SERVICES

HI-FI may modify, suspend, or discontinue packages or services where reasonably necessary.

Where appropriate, customers will be notified of significant changes.

By using HI-FI Wi-Fi, you agree to these Terms & Conditions.